This position will be part of the team in our Minneapolis office. By joining our team you will be partnered with industry leading consultants and architects as colleagues to enable your success.

Responsibilities:

Perform client consultation: Plan, design, implement, and support IP-based call center solutions
Develop and implement the technical architecture and physical design of the network
Analyze the existing voice and data networks and recommend solutions
Set up, configure, and test components of the IP Contact Center, including Call Manager, IVR, and Intelligent Contact Manager
Assist Account Managers during the sales process by educating the customer on new technologies in the contact center arena
Assist in the management of projects through project management methodology

Qualifications:

Minimum of three years related experience in networked voice and call center environments, with some experience in network engineering
High-end experience in PBX and/or Call Center systems engineering experience as well as experience with IPCC - Enterprise
Experience with call flow analysis
ICM scripting or similar scripting experience preferred
Programming experience
Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable
Knowledge of voicemail, unified messaging, ACD and IVR systems, integration to CRM packages
Knowledge of Java and/or VB Script a plus
Ability to work weekends and/or off hours as necessary to meet clients' needs
Willingness to travel up to 50%
Ability to effectively communicate with clients and end users