Company that develops, manufactures and markets health care products is seeking a Customer Relations Manager responsible for the definition, scoping, planning, and execution of Customer Relationship Management technology.

Responsibilities:
- Directs, manages and coordinates the development, enhancement and maintenance of information systems to ensure that the systems support current and future business operations and strategies.
Define strategy, approach and vision for the deployment and utilization of the customer relations applications.
Develop the overall technology scope, deployment strategy, guiding principles, benefits realization/business case, budgets and resources.
Proactively work with users and management of global business units to identify business process improvements, yielding cost savings/increased sales.
Be a central point of contact for the functional managers involved in the customer relations business processes.
Define, measure, and diagnose key metrics, measurements and critical success factors.
Ensure proper documentation and overall system integrity.
Provide management direction and leadership regarding systems planning, systems analysis, systems design, systems construction and systems implementation.
Ensure compliance to detailed project charters, timelines, design reviews, project plans, budgets, issue/defect tracking, quality assurance, business readiness assessments and documentation.

REQUIREMENTS:
- 7+ years experience , with a focus in customer relations management and its related technologies.
- Minimum of 5 years experience with ERP systems, preferably SAP, in a sales & marketing environment
- BS/BA in a business related discipline.
- MBA desirable.
- SAP Certification desirable.
- Strong project management skills.
- Experience in evaluating and implementing new software and upgrades.
- Must have experience working across all layers of organizations from the executive team, remote business users, customer management personnel and to project management.